---
title: Camera Not Connecting
description: Please follow these steps if the camera is failing to connect.
---

[Skip to content](https://support.patronscan.com/camera-not-connecting#main-content)

English

Show submenu for translations

![Patronscan Logo Horizontal](https://support.patronscan.com/hs-fs/hubfs/Patronscan%20Logo%20Dec%202025%20BambooHR.png?width=350&height=54&name=Patronscan%20Logo%20Dec%202025%20BambooHR.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to patronscan.com

 Go to patronscan.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Patronscan Support Articles](https://support.patronscan.com/?hsLang=en)
2. [Troubleshooting](https://support.patronscan.com/troubleshooting?hsLang=en)
3. [Kiosk](https://support.patronscan.com/troubleshooting?hsLang=en#kiosk)

# Camera Not Connecting

## Please follow these steps if the camera is failing to connect.

**1. Reset the Connection**:

- Exit the Patronscan app.
- Unplug the right-angled USB-C cable from the right side of your tablet (next to the charging cable).
- Leave the cable unplugged for 10 seconds.
- Plug the cable back in securely.

\* Please note that the Patronscan app must be restarted for any of these changes to take effect.

**2. Further Assistance**:  
If the camera is still not connecting after performing these steps, please contact our technical support line at 1-877-778-9798, ext. 2.

- [FAQs](https://support.patronscan.com/faqs?hsLang=en#main-content)

    - [Guard](https://support.patronscan.com/faqs?hsLang=en#guard)
    - [Handheld Scanner](https://support.patronscan.com/faqs?hsLang=en#handheld-scanner)
    - [Web Admin Portal](https://support.patronscan.com/faqs?hsLang=en#web-admin-portal)
    - [DualPass](https://support.patronscan.com/faqs?hsLang=en#dualpass)
    - [Privacy](https://support.patronscan.com/faqs?hsLang=en#privacy)
- [Getting started](https://support.patronscan.com/getting-started?hsLang=en#main-content)

    - [DualPass](https://support.patronscan.com/getting-started?hsLang=en#dualpass)
    - [Guard +](https://support.patronscan.com/getting-started?hsLang=en#guard)
    - [AVA Camera](https://support.patronscan.com/getting-started?hsLang=en#ava-camera)
    - [HandHeld](https://support.patronscan.com/getting-started?hsLang=en#handheld)
    - [Admin Portal](https://support.patronscan.com/getting-started?hsLang=en#admin-portal)
- [Troubleshooting](https://support.patronscan.com/troubleshooting?hsLang=en#main-content)

    - [Patronscan APP](https://support.patronscan.com/troubleshooting?hsLang=en#patronscan-app)
    - [Repair](https://support.patronscan.com/troubleshooting?hsLang=en#repair)
    - [Guard](https://support.patronscan.com/troubleshooting?hsLang=en#guard)
    - [Kiosk](https://support.patronscan.com/troubleshooting?hsLang=en#kiosk)
- [Product Updates](https://support.patronscan.com/product-updates?hsLang=en)

[![Patronscan Logo Horizontal](https://support.patronscan.com/hs-fs/hubfs/Patronscan%20Logo%20Dec%202025%20BambooHR.png?width=250&height=39&name=Patronscan%20Logo%20Dec%202025%20BambooHR.png "Patronscan Logo Horizontal")](http://www.patronscan.com?hsLang=en)

Copyright © 2026, Patronscan