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How to connect AVA Camera to Wifi

This guide outlines the steps required to connect an Ava camera to the internet through the Alta Portal, ensuring proper network configuration and functionality.


  1. Steps to Connect the Camera to the Internet:

    1. Access the Alta Aware Portal

      • Open the Alta Aware Portal via the Direct Management Portal (DMP) or by logging in with your credentials.

    2. Add the Camera to the Portal

      • Navigate to the Devices section.

      • Click the + button and choose the option to scan an Ava camera QR code.

      • Scan the QR code located on the box or the back of the camera using your webcam.

    3. Connect the Camera via Ethernet

      • Use an Ethernet cable to connect the camera to your local network. This step is required to perform initial setup and configure WiFi settings.

    4. Access Camera Settings

      • Once the camera is added to the portal, locate it in the Devices list.

      • Click on the camera to open its settings.

      • Select Edit Settings.

    5. Enter WiFi Credentials

      • In the settings menu, input the WiFi network name (SSID) and password.

      • Ensure the credentials are accurate to avoid connectivity issues.

      • Click Save Changes to apply the settings.

    6. Test WiFi Connection

      • Disconnect the Ethernet cable from the camera.

      • Wait a few moments for the camera to establish a connection to the WiFi network.

    7. Verify Connectivity

      • Check the camera’s status in the Alta Portal to ensure it appears online.

      • If the camera does not connect, double-check the WiFi credentials and re-enter them if necessary.

    Troubleshooting Tips:

    • Ensure Proper Signal Strength: Place the camera within range of your WiFi router.

    • Verify Network Compatibility: The WiFi network should be compatible with the camera (e.g., 2.4GHz or 5GHz as supported).

    • Restart the Camera: If connectivity issues persist, restart the camera and try reconnecting.

    • Reset the Camera: As a last resort, perform a factory reset on the camera and repeat the setup process.

    By following these steps, your Ava camera should be successfully connected to the internet via the Alta Portal, enabling remote access and full functionality.