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Disclosing information to Patrons

Patrons may occasionally ask about what information is collected when their ID is scanned or how they can access it. This guide provides a simple way for your staff to respond.

 

What to Tell Patrons

If a Patrons wants to check their information or has questions, direct them to the official privacy channels:

If a Patrons Has Concerns

If a patrons is concerned about how their information is stored or used, reassure them and direct them to:

The privacy team will be able to provide accurate details and assist them directly.

Simple Staff Response (Recommended)

“For any questions about your information or to check your data, please visit patronscan.com/privacy and select ‘I want to check my info,’ or email privacy@patronscan.com. Our privacy team will help you directly.”

Important Notes for Staff

  • Do not attempt to access or provide patrons data
  • Always direct patrons to the official privacy channels
  • Keep responses simple and professional
  • Use the privacy sticker available in the Web Admin Portal to help inform patrons that ID scanning is in use and provide transparency at the point of entry

Summary

All data access and privacy questions should be handled by the PatronScan privacy team. Directing customers to the proper channels ensures their information is handled securely and correctly.