--- title: How to Handle Flagged IDs description: What to do if a flagged patron comes to your venue --- [Skip to content](https://support.patronscan.com/how-to-handle-flagged-ids-#main-content) English Show submenu for translations ![Patronscan Logo Horizontal](https://support.patronscan.com/hs-fs/hubfs/Patronscan%20Logo%20Dec%202025%20BambooHR.png?width=350&height=54&name=Patronscan%20Logo%20Dec%202025%20BambooHR.png) Open main navigation Close main navigation - English Show submenu for translations - Go to patronscan.com Go to patronscan.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Patronscan Support Articles](https://support.patronscan.com/?hsLang=en) 2. [FAQs](https://support.patronscan.com/faqs?hsLang=en) 3. [Privacy](https://support.patronscan.com/faqs?hsLang=en#privacy) # How to Handle Flagged IDs ## Patrons may occasionally ask why they were flagged or what a flag means during ID scanning. This guide helps staff respond clearly and appropriately. #### **What is a Flag?** A flag is an alert that appears when an ID is scanned. It may indicate: - A prior incident at a venue - An entry restriction - A note added by your venue or shared network Flags may be Private (created by and visible only at your venue) or Public (shared Flags created by any Patronscan venue for extremely serious incidents and visible when the person scans in to another Patronscan venue) are used to help venues make informed decisions about entry and safety. --- #### **How to view Flag Information** When you scan a Flagged patron's ID, you will see a Flag alert with details on the flag including the type of flag, the severity, and - if it is a shared network flag - the venue that created the flag.  On a Guard or Kiosk scanner with a tablet, you will see the following screen:  ![Screenshot 2026-10-01 at 13.01.00](https://support.patronscan.com/hs-fs/hubfs/Screenshot%202026-10-01%20at%2013.01.00.png?width=626&height=351&name=Screenshot%202026-10-01%20at%2013.01.00.png) On a Handheld scanner, you will see the following screen and can click on the Flag icon under "Problem Details" for more information: ![Screenshot 2026-10-14 at 15.51.06](https://support.patronscan.com/hs-fs/hubfs/Screenshot%202026-10-14%20at%2015.51.06.png?width=604&height=614&name=Screenshot%202026-10-14%20at%2015.51.06.png) **What to Tell Patrons** If a patron asks about a flag, keep the response general and do not provide specific details. You are able to share the name of the venue that created the flag and recommend they discuss with that venue directly, or they can contact Patronscan.  Do not turn the screen of your scanner toward the patron, and do not allow them to take a photo or image of the screen. ### **Recommended Response** > “The system is showing an alert on your ID. For more information or to review your data, please visit patronscan.com/privacy and select ‘I want to check my info,’ or email privacy@patronscan.com.” --- #### **If a Patron Disputes a Flag** If a patron believes a flag is incorrect or wants more information: - Direct them to: **patronscan.com/privacy** - Or have them contact: **privacy@patronscan.com** The privacy team will review and assist them directly. --- #### **Venue Discretion** Flags are a tool to assist your team, but **final entry decisions are always up to the venue**. Staff may use their judgment, along with venue policies, to decide whether to allow entry based on the flag presented. --- #### **Important Notes for Staff** - Do not disclose specific details about the flag - Do not speculate on why the flag exists - Do not attempt to remove or override flags without proper authorization - Always direct patrons to the official privacy channels - Keep responses calm and professional - Use the **privacy sticker in the Web Admin Portal** to help provide transparency about ID scanning --- #### **Summary** Flags help support safer environments, but entry decisions remain at the venue’s discretion. 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