---
title: Scanner Replacement Guide
description: "Tools Required -\n#2 Phillips-head screwdriver,\nPlastic pry tool (or small flathead screwdriver), \nCut-resistant gloves (recommended)"
---

[Skip to content](https://support.patronscan.com/scanner-replacement-guide#main-content)

English

Show submenu for translations

![Patronscan Logo Horizontal](https://support.patronscan.com/hs-fs/hubfs/Patronscan%20Logo%20Dec%202025%20BambooHR.png?width=350&height=54&name=Patronscan%20Logo%20Dec%202025%20BambooHR.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to patronscan.com

 Go to patronscan.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Patronscan Support Articles](https://support.patronscan.com/?hsLang=en)
2. [Troubleshooting](https://support.patronscan.com/troubleshooting?hsLang=en)
3. [Repair](https://support.patronscan.com/troubleshooting?hsLang=en#repair)

# Scanner Replacement Guide

## Tools Required - #2 Phillips-head screwdriver, Plastic pry tool (or small flathead screwdriver), Cut-resistant gloves (recommended)

### **Step-by-Step Instructions**

#### **1. Power Off and Prepare the Unit**

- Unplug the scanner unit from power before starting.
- Place the unit on a clean, padded workspace with adequate lighting.

#### **2. Remove the Screws**

- Flip the scanner upside down.
- Using a Phillips-head screwdriver, remove **six (6)** screws from the bottom of the unit.
- Then, remove **two (2)** screws from the **back side** of the scanner (Below the back panel).
- Set all screws aside in a safe place for reassembly.

#### **3. Separate the Base from the Housing**

- Turn the unit upright again.
- Starting at the front opening (Below where the tablet Located), gently pry  between the top and bottom of the scanners opening.
- Apply light, steady pressure to separate the housing.

#### **4. Disconnect the Scanner**

- Once the base is loose, Locate the cable connecting the scanner to the top part of the base and **gently unplug**  them (White Data Cable and Black Power Cable). This allows full removal of the Bottom base.

#### **5. Remove the Internal Scanner**

- With the Bottom base detached, gently lift the internal scanner assembly from its seated position.
- If needed, use a plastic pry tool to assist, applying light upward pressure at the center edge.

#### **6. Install the New Scanner**

- Remove the backing to the double sided tape on the back of the scanner and place the replacement scanner in the same position as the old one.
- Reconnect the scanner cable securely to the board.
- Reattach the base of the unit by aligning it carefully and pressing it into place.

#### **7. Reinstall Screws**

- Flip the unit over and reinstall the six (6) screws on the bottom.
- Then reinstall the two (2) screws on the back side.

---

### **Final Steps**

- Plug the unit back in and power it on to verify the new scanner is functioning properly.

- [FAQs](https://support.patronscan.com/faqs?hsLang=en#main-content)

    - [Guard](https://support.patronscan.com/faqs?hsLang=en#guard)
    - [Handheld Scanner](https://support.patronscan.com/faqs?hsLang=en#handheld-scanner)
    - [Web Admin Portal](https://support.patronscan.com/faqs?hsLang=en#web-admin-portal)
    - [DualPass](https://support.patronscan.com/faqs?hsLang=en#dualpass)
    - [Privacy](https://support.patronscan.com/faqs?hsLang=en#privacy)
- [Getting started](https://support.patronscan.com/getting-started?hsLang=en#main-content)

    - [DualPass](https://support.patronscan.com/getting-started?hsLang=en#dualpass)
    - [Guard +](https://support.patronscan.com/getting-started?hsLang=en#guard)
    - [AVA Camera](https://support.patronscan.com/getting-started?hsLang=en#ava-camera)
    - [HandHeld](https://support.patronscan.com/getting-started?hsLang=en#handheld)
    - [Admin Portal](https://support.patronscan.com/getting-started?hsLang=en#admin-portal)
- [Troubleshooting](https://support.patronscan.com/troubleshooting?hsLang=en#main-content)

    - [Patronscan APP](https://support.patronscan.com/troubleshooting?hsLang=en#patronscan-app)
    - [Repair](https://support.patronscan.com/troubleshooting?hsLang=en#repair)
    - [Guard](https://support.patronscan.com/troubleshooting?hsLang=en#guard)
    - [Kiosk](https://support.patronscan.com/troubleshooting?hsLang=en#kiosk)
- [Product Updates](https://support.patronscan.com/product-updates?hsLang=en)

[![Patronscan Logo Horizontal](https://support.patronscan.com/hs-fs/hubfs/Patronscan%20Logo%20Dec%202025%20BambooHR.png?width=250&height=39&name=Patronscan%20Logo%20Dec%202025%20BambooHR.png "Patronscan Logo Horizontal")](http://www.patronscan.com?hsLang=en)

Copyright © 2026, Patronscan