---
title: Server & Connectivity Troubleshooting
description: This is if you are having issue connecting to patronscan server and or unable to login
---

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1. [Patronscan Support Articles](https://support.patronscan.com/?hsLang=en)
2. [Troubleshooting](https://support.patronscan.com/troubleshooting?hsLang=en)
3. [Guard](https://support.patronscan.com/troubleshooting?hsLang=en#guard)

# Server & Connectivity Troubleshooting

## If your system appears offline, the issue is typically related to internet connectivity or a server outage. This guide will help you quickly identify and resolve the problem.

 

#### **Step 1: Check System Status**

Before troubleshooting locally, check if there is a known system issue:

- Visit: **[https://status.patronscan.com/](https://status.patronscan.com/)**

This page will show if there are any active outages or disruptions affecting the system.

---

#### **Step 2: Check Your Internet Connection**

### **Wi-Fi Connection**

- Ensure your device is connected to the correct Wi-Fi network
- Try opening a website on the device (example: Google)
- If it does not load, the Wi-Fi connection may be down

### **Quick Fixes**

- Turn Wi-Fi off and back on
- Restart the device
- Move closer to the router/access point

---

#### **Step 3: Restart Network Equipment**

If multiple devices are affected:

1. Restart your router and/or modem
2. Wait 1–2 minutes for the connection to fully restore
3. Reconnect your device and test scanning again

---

#### **Step 4: Check for Local Network Issues**

- Confirm other devices on the same network are working
- If all devices are offline, contact your internet provider
- If only one device is affected, restart that device

---

#### **Step 5: Restart the Application**

- Close and reopen the PatronScan application
- Log back in if needed
- Attempt another scan

---

#### **When to Contact Support**

Reach out to support if:

- Your internet is working, but scanning still fails
- The status page shows no issues, but the system is not functioning
- You continue experiencing intermittent connectivity problems

---

#### **Summary**

Most issues are caused by either:

- A **local internet connection problem**, or
- A **temporary server outage**

Checking the status page first and verifying your connection will resolve the majority of issues quickly.

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