Server & Connectivity Troubleshooting
If your system appears offline, the issue is typically related to internet connectivity or a server outage. This guide will help you quickly identify and resolve the problem.
Step 1: Check System Status
Before troubleshooting locally, check if there is a known system issue:
This page will show if there are any active outages or disruptions affecting the system.
Step 2: Check Your Internet Connection
Wi-Fi Connection
- Ensure your device is connected to the correct Wi-Fi network
- Try opening a website on the device (example: Google)
- If it does not load, the Wi-Fi connection may be down
Quick Fixes
- Turn Wi-Fi off and back on
- Restart the device
- Move closer to the router/access point
Step 3: Restart Network Equipment
If multiple devices are affected:
- Restart your router and/or modem
- Wait 1–2 minutes for the connection to fully restore
- Reconnect your device and test scanning again
Step 4: Check for Local Network Issues
- Confirm other devices on the same network are working
- If all devices are offline, contact your internet provider
- If only one device is affected, restart that device
Step 5: Restart the Application
- Close and reopen the PatronScan application
- Log back in if needed
- Attempt another scan
When to Contact Support
Reach out to support if:
- Your internet is working, but scanning still fails
- The status page shows no issues, but the system is not functioning
- You continue experiencing intermittent connectivity problems
Summary
Most issues are caused by either:
- A local internet connection problem, or
- A temporary server outage
Checking the status page first and verifying your connection will resolve the majority of issues quickly.