---
title: Keeping the Scanner Glass Clean
description: Misreading ids and or manual scans
---

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# Keeping the Scanner Glass Clean

## Keeping the scanner glass clean is important for maintaining reliable ID scanning and preventing scan errors. Dust, fingerprints, dirt, and other debris can interfere with the scanner's ability to capture a clear image.

 Recommended Cleaning Supplies

- **Non-alcohol-based cleaner**
- **Lint-free microfiber cloth**

> **Important:** Do not use alcohol-based cleaners or abrasive cleaning products on the scanner glass.

 **Cleaning Instructions**

### 1. Prepare the Cleaning Cloth

- Apply a **small amount of non-alcohol-based cleaner to the lint-free cloth**.
- Do not saturate the cloth or glass with cleaner. The cloth should be lightly damp, not wet.

### 2. Clean the Scanner Glass

- Gently wipe the entire scanner glass using the lint-free cloth.
- Use light, even pressure to remove fingerprints, dust, and debris.
- **Pay special attention to the edges and corners of the glass**, as debris can collect in these areas.
- Make sure the edges are clean and free of dust or debris before scanning.

> **Important:** Debris trapped along the edges of the scanner glass can interfere with the scanned image and may cause **mis-crops**, where the ID image is not captured correctly.

### 3. Inspect the Glass

After cleaning, check the glass for:

- Fingerprints or smudges
- Dust or debris, especially around the edges
- Scratches or damage
- Haze or cloudiness

The glass should be clean and clear before scanning IDs.

### 4. Check for the Glass Protector

If the glass appears **heavily scratched or hazy**, first check whether the included glass protector is still installed.

- If a glass protector is installed, remove it and clean the glass underneath.
- The glass protector is designed to extend the life of the scanner glass and **does not need to be replaced** after removal.

If the scanner glass is still scratched or hazy **after removing the protector**, the scanner glass may need to be replaced.

Please contact **Patronscan Support** for pricing and replacement options.

**Regular cleaning of the scanner glass, especially around the edges, can help prevent mis-crops and maintain consistent scanning performance.**

**ance.**

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